Terms of Service

Mebos Ltd, a company registered with Companies House in England and Wales under number 11739526 whose registered office is at Kemp House, 152-160 City Road, London EC1V 2NX, ("we"/"us"/"our") provide the Website mebos.com (the “Website”) which makes available software for transcribing, editing and exporting the content of audio and video files (the “Services”) for you (“you” / “user”). These Terms of Service govern your access to and use of our Services and Website. Please read these Terms of Service carefully before using the Website.

We reserve the right, at our sole discretion, to change these Terms of Service at any time. If we do this, we will post the changes on this page and will set out the date these terms were last revised. We will also notify you by posting a clear and prominent announcement on the Website or through a direct communication. Any such changes will become effective no earlier than fourteen (14) days after they are first announced, except that changes addressing new functions of the Services or changes made for legal reasons will be effective immediately. Your continued use of the Services after the date any such changes become effective constitutes your acceptance of the new Terms of Service. If you do not accept these Terms of Service, do not use or access (or continue to use or access) our Website and Services.

In addition, you will be subject to any additional terms applicable to our Services that may be posted on our Website from time to time, including, but not limited to, the Privacy Policy located here. All such terms are hereby incorporated by reference into these Terms of Service.

You agree to comply with the Terms of Service set out herein and comply with relevant laws, statutes, ordinances, rules, regulations, contracts and applicable licenses regarding your use of the Services.

Our software is new and we are still in Beta and the primary purpose is to obtain your feedback to help us make our Service and Website more effective.

In order to access our Services, you will be required to create an online account (the “Account”). You agree to take reasonable measures to maintain the security of your user identification, password and other information relating to your Account. You must not share your Account password or allow any third party to access your Account. You are solely responsible for the security, confidentiality, legality and integrity of all data and content that you upload, transmit or store on your Account.

You will be responsible for all charges resulting from the use of your Account, including unauthorised use prior to you notifying us in writing of such use and taking steps to prevent its further occurrence, including, but not limited to, changing your password.

When you register an Account with us you are solely responsible for protecting your secure account and maintaining the confidentiality of your password. If you become aware of any unauthorised use of your account, you must notify us and you should change your password immediately. You are solely responsible for all activities that occur under your password and/or account. You shall not permit anyone else to use your account.


We, at our own discretion, may choose to provide you limited free Services in which case there will be no charge.

In all other occasions you must pay the applicable fee as set out on our website. Our charges are inclusive of VAT, where applicable.

Once payment is made and credit has been allocated to your Account, a refund will be only provided upon our sole discretion and we have no obligation to refund the payment made by you.

If you cancel a subscription you will be given 1 year from the date you notify us, to use any credit remaining on your account. Thereafter, the credit will expire.

All credit on a pay as you go plan must be used within 1 year from the date the Account is credited. Thereafter, credit will expire.

Credit on the monthly subscription will roll over to the next month only and thereafter expire.


You can cancel your Account and stop using our Website and Services at any time by providing written confirmation to support@mebos.com with a 28 day notice period.

Payment will continue until the end of the usual billing cycle.

Use of the Website and its Content

You are permitted to use the Website and Services for personal use only. You must not grant or transfer or sell your personal Account/ licence to anyone else. The licence you are granted and the Account you are issued is subject to these Terms of Service and our privacy policy.

The Content of the Website, which includes but is not limited to images, text, icons, design, audio clips, is protected by copyright and other intellectual property rights. You are not permitted to copy, modify, publish, transmit, adapt, lease, sell, reproduce, create new works from, distribute, perform, display, or in any way exploit, any of the Content in whole or in part. You agree not to change or delete any proprietary notices that appear in the Content. You may not use our logo or proprietary graphic or trademark. You shall abide by all additional copyright notices, information, or restrictions contained in any Content accessed through the Services. No copyright and/or other intellectual property notices or watermarks on any Content shall be deleted or modified.

You are entirely responsible for the content of, and any harm resulting from your uploaded data. We will not accept any responsibility or liability for any uploaded data posted on the Services or any website linked to the Services and makes no express or implied warranty or guarantee about the accuracy, copyright compliance, legality, or any other aspect.

Access to our Services

We endeavour to ensure that the Website is available 24 hours a day, however we shall not be liable if for any reason the Website is unavailable at any time or for any period.

Access and use of the Website and Services may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.


We may terminate or suspend your account and access to the Services immediately, without prior notice or liability, if you breach these Terms of Service or for any other reason.

The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder.

These Terms of Service are not assignable, transferable or sub-licensable by you. No agency, partnership, joint venture, or employment is created as a result of these Terms of Service and you do not have any authority of any kind to bind us in any respect whatsoever.

The headings of the sections contained in these Terms of Service are for convenience only and shall not be deemed to control of affect the meaning or construction of any provision of these Terms of Service.

Where your Account has been terminated or your Account remains dormant for longer than 6 months, we may close or discontinue your Account and delete the content of your Account. Thereafter, your data will be permanently erased. We have no obligation to notify when doing so.


You agree that we may modify these Terms of Service from time to time, and that your right to access the Services is conditioned on an ongoing basis with your compliance with the current version of these Terms of Service. We will notify you of any material revisions or modifications to these Terms of Service by posting a notice on the Website or through a direct communication to you by email, if you have provided an email address to us. You will be deemed to have agreed to the new terms and conditions if you continue to access the Services. If you do not provide us with a valid email address to send you information concerning revisions or modifications to these Terms of Service, then you agree that you will not receive notice by email but you will deem to have agreed with the changes. If you change email accounts, it will be your responsibility to notify us of a new valid email address in order to receive email notice. We accept no responsibility for your failure to actually receive notice. It is your responsibility to review this page for possible modifications.

Service Level Agreement

We shall endeavour to provide our Services as soon possible. More often than not, we will ensure that you receive your transcription within 1 hour or twice its length of the file uploaded, whichever is longer, from the time the file is uploaded on to our Website and we have received confirmation. This is subject to our reasonable discretion and is conditional upon the size of the uploaded file being no larger than 1GB and the length being no longer than 1 hour.

There will be times when we will not be able to meet the above commitment, especially when events occur, which are outside our control.

From time to time it may be necessary to deploy a release of updates to our Services and Website. During this time the above commitment may not be met.


We strongly believe in protecting your privacy. Our Privacy Policy here explains how we intent to safeguard and preserve your data.

Your Content and Confidentiality

The files, uploaded onto our Website by you for the purpose of using our Services, are owned by you or your licensor. By uploading the file, you give us unlimited use of the file and its content for the purpose of providing our Services and we have no obligations in respect of the content.

Prohibited Actions

You are solely responsible for the files you upload and your use of our Services. You agree not to do any of the following:

  1. Transmit any libellous, defamatory, indecent, obscene, fraudulent, threatening, indecent, offensive, deceptive, abusive or pornographic data, image, content or any file construed to be any of the above;
  2. Transmit any message, data, image, content or program that would violate any property rights of others;
  3. Transmit material which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in any country in the world;
  4. Transmit files that contain software, marks, logos, data, images, content or other material protected by intellectual property laws, rights of privacy or publicity, or any other applicable law, unless you own or control the rights to such files or material or have received all necessary consents;
  5. Transmit files that contain a virus or corrupted data or other malicious software or harmful data;
  6. Falsify the source or origin of software or other material contained in a file that you upload to the Services;
  7. Transmit material which contains or discloses personal information belonging to another without their consent;
  8. Circumvent, disable or otherwise interfere with security-related features of the Services or features that prevent or restrict use or copying of any Content or enforce limitations on use of the Services or the Content.

Any data which is contrary to the above will be removed and we may refuse to transmit the file.

Links to and from other Websites

Links to and from third party Websites are provided solely for your convenience. We have not reviewed all of these third party Websites. We do not control and we are not responsible for these Websites or their content. We do not endorse or make any representations about the third party, or any material on their Website. If you decide to access any of the third party Websites linked to the Website, you do so entirely at your own risk.

Beta disclaimer

The beta software licensed hereunder is believed to contain defects and a primary purpose of this beta testing license is to obtain feedback on software performance and the identification of defects. You are advised to safeguard important data, to use caution and not to rely in any way on the correct functioning or performance of the software and/or accompanying materials.

Disclaimer of warranties

We make no representations or warranties of any kind, express or implied, as to the operation of the Services or the information, content, materials, or products included on the services, including the accuracy of any content on the services. To the full extent permissible by applicable law, we disclaim all warranties, express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, title, non-infringement, and that access to or use of our Services will be secure, accessible continuously, uninterrupted or error-free. We make no representations, warranties or guarantees against human and machine errors, omissions, delays, losses (including loss of data), or that files available for download from our Services will be free of infection by viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties.

This disclaimer of warranty constitutes an essential part of these Terms of Service. If you are dissatisfied with any part of our Services, or with any of these terms, your sole and exclusive remedy is to terminate and discontinue using our Services and, where applicable, terminate your Account. To the extent that you might otherwise believe that any warranties, guarantees or representations have been made to you, you hereby agree that such statements, whether made orally or in writing, are to be construed as merely nonbinding expressions of policy rather than affirmative representations, obligations, guarantees or warranties. In the event of any conflict between this paragraph and other terms or provisions of these Terms of Service, this paragraph shall be construed to take precedence.

Updated on: 4 March 2020